Help & Frequently Asked Questions
Finding the Right Part
- I don’t know the exact part number. Can you help? Absolutely! Send us your car details (VIN, frame number, or photo) via WhatsApp — our specialists will find the right part for you.
- Can I order genuine, aftermarket, or used parts? Yes! We supply genuine new parts, high-quality aftermarket, and used (recycled) parts from Japan.
- Do you ship worldwide? Yes, we ship to over 80 countries worldwide with fast and secure delivery.
Ordering & Payment
- How do I place an order? Search by part number or message us your request — we’ll check price, availability, and send you a payment link.
- Which payment methods do you accept? Bank transfer, credit/debit cards — all payments processed through AUTO SAKHALIN CO., LTD. (our registered Japanese company).
- Is my payment secure? 100%. All transactions are handled by our legal Japanese entity with official invoices and documentation.
Shipping
- How is my order shipped? We use EMS, DHL, FedEx, Japan Post, and other trusted couriers for international delivery.
- Can I track my parcel? Yes, a tracking number will be provided after shipping.
Other Questions
- I couldn’t find my part. What should I do? Just send us a message on WhatsApp or email. We’ll help you find exactly what you need.
How to Order
- Enter your part number in the search, or send us your car details via WhatsApp.
- We’ll send you price, availability, and delivery options.
- Confirm your order and make secure payment.
- Your order will be shipped with tracking — worldwide!